Case Study Results and Benefits to the Client The assignment was conducted in 39 consulting days over 13 months. We arranged that all managers and most employees participated in the project. Even though the project was not without initial problems (resistance to change, management scepticism , staff complaints of extra work etc), the assignment was successfully completed, and achieved the following benefits for the client:- A fully implemented and effective management system covering all operations. ISO 9002 certification at the first attempt. Compliance with statutory requirements for Health & Safety and Environmental impact. Improved response time to orders, reduction in stock holding levels and a substantial reduction of wastage and rework rates over the 13 months of the project. Improved cross functional communication between staff.