Case Study Assignment Objectives The main objectives were defined as being: To design, document and implement a comprehensive Management System, covering all operations including health & safety and environmental requirements. To define staff functional responsibilities, new staff induction and other training requirements, and incorporate these as an ongoing requirement of the management system. To highlight trends in operating inefficiency (eg % late orders, % rework, wastage etc) by undertaking a cross functional analysis of core operations (ie sales order - production - despatch - customer service ) and assist management to set up systems to monitor "efficiency" against specific benchmarks, as an early warning to future problems. To restructure the factory layout to accommodate a more efficient process flow and stock control system. To attain ISO 9002 certification