Consulting Philosophy Our Consulting Do's and Don'ts We Do: honour client confidentiality to the fullest extent work long hours to ensure client satisfaction charge affordable rates for the level of service we offer take our work seriously like to build frank, trusting relationships with clients Utilise subcontract experts to undertake any phase of a project requiring specialist expertise outside of our experience We Don't: negotiate expensive consulting contracts and then delegate the assignment to less experienced juniors at an equivalent price discuss client problems outside the office How We Initiate an Assignment On initial contact with a potential client we organise a meeting at their premises to discuss their requirements and how we can assist them. We follow this up with a Consulting Proposal within one week, detailing the requirements of the assignment. On acceptance of our proposal we require an official purchase order or letter from the client accepting conditions outlined in the proposal. How We Charge for Our Services Fees are quoted on a Full Consulting Day, Half Consulting Day or Hourly basis, depending on the type and duration of assignment (excluding VAT). Specialised services (eg training courses) are often quoted separately, on a per phase / course basis (excluding VAT). Answering of "ad hoc" queries from existing clients is part of our backup services and usually free of charge. Quoted fees include administration charges, phonecalls, faxes, typing of reports, letters etc, and transportation costs within the Dublin area. Transport outside Dublin is charged at cost (rail/air), or moderate rate/mile. Hotel accommodation and meals outside Dublin are charged at cost. Before commencement of an assignment an upfront deposit may be required. We offer credit terms of 30 days to selected clients.